Free UK Standard Delivery on all orders

Standard UK Mainland 1st Class Delivery (Free)

All parcels are despatched in the UK by Royal Mail

- Delivery within 1-3 working days.

- Always quote your full postcode when ordering.

Standard UK Mainland 1st Class Recorded £4.99

All parcels are despatched in the UK by Royal Mail

- Delivery within 1-3 working days.

- This delivery requires a signature.

- Always quote your full postcode when ordering.

Special Recorded Delivery UK £6.99 (Free on orders over £100)

All parcels are despatched in the UK by Royal Mail

- Delivery within 1 working day before 1pm.

- This delivery requires a signature.

- Always quote your full postcode when ordering.

Special Recorded Delivery Before 9am UK £10.99

All parcels are despatched in the UK by Royal Mail

- Delivery within 1 working day before 9am.

- This delivery requires a signature.

- Always quote your full postcode when ordering.

Special Saturday Recorded Delivery UK £14.99

All parcels are despatched in the UK by Royal Mail

- Delivery on Saturday Before 1pm.

- This delivery requires a signature.

- Always quote your full postcode when ordering.

 

Foreign Delivery £10.99

All parcels are despatched in the UK by Royal Mail

- Delivery within 14 working days.

- This delivery requires a signature.

- Always quote your full postcode when ordering.

To be more efficient and cut down waste we may package items together e.g. two items in the same gift box. If you require items to be in seperate packaging please state this at check out or email us at info@elliejamesjewellery.co.uk stating your web number.

Delivery & Returns Information

We will do our absolute best to meet the stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and external factors beyond our control. If your purchase has not arrived within the expected time you should first check with your neighbour or your local Delivery Office.

Unfortunately an item may sometimes go missing in the post. We are unable to process any claim for an item that has not been delivered unless 10 working days has passed since the date the item was dispatched. All claims must be made within 28 working days of the dispatch date (for your dispatch date check your ‘Dispatch Confirmation’ email).

Ellie James Returns

Items can be returned for an exchange or refund providing the return slip corresponds to the registered purchaser within 14 days of delivery.

Non-returnable items

Unless faulty, a product will only be accepted for exchange or refund if it is returned in it's original condition which include the removal of tags that may be attatched. Also we only accept items if the item(s) are unworn, not tampered / personalised or adjusted and undamaged.

An exchange or refund to the value of the item will be issued within 21 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.

Please note: Pierced earring hooks and stud earrings are non returnable for reasons of hygiene and safety.

This policy does not affect your statutory rights.

See our full Terms & Conditions

How to return your order.

Place the items in a protective envelope and send your package 1st class recorded to ensure the jewellery arrives safely back to us! Mark your parcel with 'Web Sales' and return to:

21 High St,
Wolverhampton,
WV6 8QS

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